Frequently Asked Questions
Frequently Asked Questions
1. What products do you offer?
- We offer a wide range of home comfort products including tankless water heaters, wall-mounted space heaters, electric hand dryers, shower doors and enclosures, shower sinks, kitchen sinks, bathroom faucets, kitchen faucets, smart toilets, and walk-in tubs.
2. Are your products energy-efficient?
- Yes, many of our products are designed with energy efficiency in mind, helping you reduce your energy consumption and utility bills while maintaining optimal comfort.
3. Do you provide installation services for your products?
- We don't offer installation services at this time
4. What payment methods do you accept?
- We accept various payment methods including credit cards, debit cards, PayPal, and other secure online payment options. Your payment information is always handled securely.
5. Can I return or exchange a product if I'm not satisfied?
- Yes, we have a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return the product within 30 days for a refund or exchange. Please refer to our Returns & Exchanges policy for more details.
6. Do you offer warranties on your products?
- Yes, most of our products come with manufacturer warranties to ensure your peace of mind. Warranty details may vary depending on the product, so please check the product description or contact us for specific warranty information.
7. How can I track my order?
- Once your order is processed and shipped, you will receive a tracking number via email or SMS, depending on the contact information provided during checkout. You can use this tracking number to monitor the status and estimated delivery date of your order.
8. Can I get assistance with choosing the right product for my needs?
- Absolutely! Our knowledgeable customer service team is here to help you select the best products to suit your specific requirements. Feel free to reach out to us via phone, email, or live chat for personalized assistance.
9. Are your products compatible with smart home systems?
- Yes, many of our products are compatible with smart home systems, allowing you to integrate them seamlessly into your smart home setup for added convenience and control.
10. Do you offer bulk discounts for large orders?
- Yes, we offer competitive pricing and discounts for bulk orders. Please contact our sales team directly to discuss your specific requirements and receive a personalized quote.
If you have any further questions or need assistance, please don't hesitate to contact us. We're here to help!
